Ordering FAQs & Policies

We cannot guarantee that all of the colors, papers, envelopes, and embellishments that we offer through our Collection will be available, especially during peak seasons. If your selections are unavailable, we will notify you as soon as possible and present you with other options of the same or similar quality, color, and look. In the case of project with a tight turnaround window, we reserve the right to make swaps as needed. We promise any swaps will not compromise the quality of our work.

We source from several suppliers to ensure product availability, and as a result, there may be minor variations between the photos on our website and the exact paper and envelopes we source for your invitations. For instance, the shade of our beige envelopes will be the same across all suppliers, but the envelope flap may vary slightly—some having a deeper v-shape and others having a shorter v-shape.

Finally, please note that our services and products are offered on a first come, first-served basis. Occasionally, we may become fully booked, and in order to provide the best service to our existing clients, we will stop taking new orders. We reserve the right to cancel any new orders in this instance and process a full refund. We recommend placing your order as early as possible to secure your spot in our production schedule.

We strive to represent the colors shown on our website and your digital proofs as accurately as possible. However, we cannot guarantee that the printed color will be identical to the color on your screen. Please note that due to a variety of monitor settings, the colors of your items as seen on your monitor may slightly vary from the actual printed color.

Since we cannot guarantee that your screen will accurately display the colors, we recommend that you order a sample prior to placing your order. If your final order is $1,500+, the cost of the sample pack will be deducted from your total.

Our curated paper color offerings help to simplify the ordering process, but it is important to consider that our various paper types will have slightly different tones. Especially with our handmade cotton rag paper, size, thickness, and color variations may occur given that each card is individually handmade with recycled materials. Please expect slight differences in shade and texture based on the pulp batch the sheets were created from, as well as a variance of 1/8-1/4 inch from actual size.

ORDER A SAMPLE

All orders are shipped via UPS ground with standard delivery times of 2 to 5 business days within the United States. For international customers, shipping estimates may vary based on destination and customs delays, so please order as soon as possible to allow enough time for timely delivery. Please note that orders may be charged a tax or tariff upon entry to your country. Any customs and import taxes that may apply will be the customer's responsibility.

We pack all of our stationery orders with utmost care to ensure your paper arrives at your doorstep in pristine condition. However, we cannot accept full responsibility if your items are damaged in the mail. Once we release the package to a third-party mail carrier, we also relinquish liability for the shipping and handling of the package. We are unable to refund money on a purchase that is delayed, lost, damaged, etc. in transit to the Client. Please make sure to input the correct shipping address.

If you require expedited shipping, please let us know. A separate invoice will be sent to cover the upgrade. Full payment of the invoice must be made before your order ships.

Refunds & exchanges—

Due to the customized nature of your order, we do not offer refunds or exchanges. Especially with handlettering, it is common for there to be variances in the spacing, size, and style of letters. As calligraphy is an art, no two handwritten pieces can be identical. Each of our suites are hand-crafted, so slight variances may exist from suite to suite, especially if you ordered embellishments. All sales are final. All orders must be reviewed within 48 hours of delivery. If within 48 hours of delivery, and at our sole discretion, reasonable requests for revision will be considered.

Orders with spelling, spacing, address, or other such mistakes that were present on the proofs approved by the Client are not our responsibility. Client may request a reprint, but we have sole discretion to approve or deny the request. If the reprint request is approved, the full cost of the reprint and a setup fee ($100) will be covered by the client. If the prints Client received do not match the approved proof, we will reprint all affected items free of charge. If there is an error in on our end (ex. wording on the prints you received do not match the approved proof), we will do our best to remedy the situation. Usually, we will either provide a reprint or a credit for the misprint, depending on the invitation mailing schedule. However, such requests must be made within 48 hours of delivery.

We pack all of our stationery orders with utmost care to ensure your paper arrives at your doorstep in pristine condition. However, we cannot accept full responsibility if your items are damaged in the mail. Once we release the package to a third-party mail carrier, we also relinquish liability for the shipping and handling of the package. We are unable to refund money on a purchase that is delayed, lost, damaged, etc. in transit to the Client. Please make sure to input the correct shipping address.

Cancellations—

In order to meet our turnaround promises, we get started on the proof for your order as soon as it is submitted.

Therefore, orders can be cancelled only within ONE business day of purchase. If you cancel your order after receiving a preliminary proof but before your items are sent to press, only 75% of your total purchase price will be refunded, with a maximum cancellation fee of $200. 

Orders cancelled after I have begun the printing/production process will not be refunded. 

Your purchase is not a work-for-hire and contains proprietary material that is owned by, or licensed to Ettie Kim LLC. This material may include, but is not limited to, the design, layout, look, appearance, text, images, and graphics (including the HTML code used to generate it). All artwork, images, and designs used during the proofing process are also the sole property and copyright of Ettie Kim LLC. You may not copy any designs, images, and artwork, nor allow others to copy it or use it to create derivative works. All copyright, trademarks, design rights and other intellectual property (registered and unregistered) shall remain vested in Ettie Kim LLC. Finally, we retain the right to post all of our work and products on our website and social media.

All website prices are subject to change without notice. We do everything we can to ensure prices are accurate, but if a listed item is purchased at an incorrect price, we retain the right to cancel and refund the purchase.